In the case of digital products, a refund is only possible if the code has not been used or if the product has a defect or limitation that the customer was not informed about before the purchase. We do not accept complaints in the event of a problem on the side of the service where the key/top-up is activated.

We are responsible for the correct operation only on official websites. The time for a complaint is a maximum of 14 days from the date of purchase.

If the refund conditions are met, please contact our team for further verification and processing of the request.

In the case of a complaint regarding a purchased key/top-up, please submit a request via the Contact tab.

Read the Terms and Conditions